Effective Date: 01/09/2025

This Privacy Policy describes how OriginBands (“we,” “our,” “us”) collects, uses, and safeguards your personal information when you access our website, purchase our products, or interact with our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the UK GDPR, EU GDPR, CCPA (California), and other international standards.

By using our website and services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information to provide, improve, and secure our services:

1.1 Personal Information You Provide

+ Name, billing address, shipping address, phone number, email address.

+ Account login details (if you create an account).

+ Payment information (processed securely by third-party providers; we never store full credit/debit card details).

+ Order history, including products purchased, returns, and refunds.

+ Communication preferences and marketing consents.

1.2 Automatically Collected Information

+ IP address, browser type, operating system, device identifiers.

+ Date and time of access, referring website, pages viewed.

+ Shopping cart activity and interactions with our website.

+ Approximate geolocation (based on IP).

1.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

+ Remember your preferences and login details.

+ Keep your shopping cart active.

+ Measure website performance and traffic.

+ Provide personalised advertising through platforms like Google and Meta.

You may control cookies in your browser settings, but disabling them may affect site functionality.

1.4 Information from Third Parties

+ Payment processors confirm payment success/failure.

+ Fulfilment partners provide shipping and delivery data.

+ Marketing partners may provide aggregated audience insights.

2. How We Use Your Information

We process your personal data for the following purposes:

+ Order Processing: To confirm, prepare, ship, and deliver your purchases.

+ Customer Service: To respond to inquiries, returns, and support requests.

+ Marketing (with Consent): To send promotional emails, product launches, and exclusive offers.

+ Improvement of Services: To analyse user behaviour and enhance our website experience.

+ Legal Obligations: To comply with tax, customs, fraud prevention, and regulatory requirements.

+ Security: To protect against unauthorised transactions or misuse of our site.

3. Legal Basis for Processing

We process your information under one or more of the following legal bases:

+ Contractual Necessity – processing orders, payments, and deliveries.

+ Legitimate Interests – fraud prevention, improving customer experience, marketing (where not overridden by your rights).

+ Consent – for email newsletters, cookies, and targeted advertising.

+ Legal Obligation – maintaining tax and accounting records, complying with customs rules.

4. Sharing of Information

We only share your data when necessary:

+ Payment Providers – to process secure payments (e.g., Stripe, PayPal).

+ Fulfilment & Logistics Partners – to pick, pack, and ship orders worldwide.

+ Technology Providers – Shopify, email marketing services, customer support software.

+ Analytics & Advertising Partners – Google Analytics, Meta Ads, TikTok Ads for traffic insights and marketing.

+ Legal Authorities – where required by law, regulation, or court order.

We never sell your personal information to third parties.

5. International Data Transfers

As a global brand, your data may be transferred to and processed in countries outside of your residence, including the UK, EU, US, and Mexico. Where data is transferred internationally, we ensure protection through:

+ Adequacy decisions by the UK/EU.

+ Standard Contractual Clauses (SCCs) with third-party providers.

+ Strong encryption and contractual safeguards.

6. Data Retention

We retain your personal data only for as long as necessary:

+ Order and payment data: retained for 7 years to comply with tax and accounting laws.

+ Marketing consents: retained until you withdraw consent.

+ Customer service records: retained for up to 2 years.

+ Data no longer required is securely deleted or anonymised.

7. Your Rights

Depending on your jurisdiction (UK, EU, US, etc.), you may have the right to:

+ Access – request a copy of your data.

+ Rectification – correct inaccurate or incomplete information.

+ Erasure – request deletion of your data (“right to be forgotten”).

+ Restriction – limit how your data is processed.

+ Portability – request a machine-readable copy of your data.

+ Objection – stop direct marketing or profiling.

+ Withdraw Consent – opt out of marketing at any time.

To exercise these rights, contact us at info@originbands.com. We may need to verify your identity before fulfilling requests.

8. Marketing & Communications

+ You will only receive marketing emails if you have opted in.

+ You may unsubscribe at any time by clicking the link in our emails or contacting us directly.

+ We may still send transactional emails (order confirmations, shipping updates).

9. Security of Information

We take reasonable and appropriate measures to protect your data, including:

+ SSL encryption on all transactions.

+ Secure payment gateways.

+ Restricted access to personal data by authorised staff only.

+ Regular system monitoring and testing.

However, no method of electronic storage is 100% secure, and we cannot guarantee absolute protection.

10. Children’s Privacy

Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect information from children. If we learn we have collected such data, it will be deleted immediately.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted here with a new “Effective Date.”

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

OriginBands
Email: info@originbands.com